FAQs - Site 360 Contracting Company Registration& Inductions
Site360 Overview
Who is Site360?
Site360 is a third party provider that delivers the following contractor safety solutions on behalf of Woolworths:
● Company registration & onboarding
● Individual inductions
● Visitor sign-in
● Electronic Work Authority Form / Work Permit (EWAF)
What is changing and where?
The following changes will occur for contractors working in Woolworths Supermarkets, eStores and Support Offices. These requirements do not currently apply to contractors supporting our Primary Connect Distribution Centres and Transport.
➔ Contracting Company Registration:
Contracting companies attending Woolworths Supermarkets, eStores and Support Offices will be required to register and onboard in Site360. Company registration and onboarding will be done in the Site360 Admin Dashboard.
➔ Individual Inductions:
Individual contractors (those who work for the Contracting Company) will be required to complete Woolworths Safety, Health and Wellbeing (SHW) Inductions prior to attending site. The Woolworths SHW inductions will be delivered through the Woolworths Group Visitor App, which is currently used for visitor check-in and the EWAF at Supermarkets, eStores and Support Offices.
When does this change happen?
Starting from 09 March 2026, Contracting Company Registration and Individual inductions in Site360 will be launched.
Why are we making this change?
At Woolworths, safety is at the core of everything we do. We want to ensure that everyone who interacts with our business - our team, our customers, our suppliers and our contractors - is safe. To further strengthen this commitment and support the work across our network, we are evolving how we manage contractor safety.
● A Commitment to Care: Putting proactive risk management and the well-being of you, our team and our customers at the centre of every task.
● Operational Efficiency: Providing crystal-clear safety requirements and mandatory pre-site inductions so everyone knows what is expected from start to finish.
● Upholding Our Obligations: This shift reinforces our commitment to meeting our safety obligations under the Health & Safety at Work Act (2015), moving from a primarily "reactive" approach to a robust system of continuous check and review.
● A Proven Model: We are adapting a model successfully used in Australia, refined with lessons learned to ensure a smoother, more effective experience specifically built for the New Zealand market.
Issued: February 2026
Company Registration & Onboarding
Who needs to register their company and onboard with Site360?
All Contracting Companies and their workers who undertake work across our Supermarkets, eStores and Support Offices. It also includes those Contracting Companies undertaking Construction / Repairs & Maintenance work activities and those who undertake Merchandising, Demonstrating and Tasting Supply work.
Examples of these contractors include cleaning, repairs and maintenance, construction, professional services, security and trolley services.
This requirement does not currently apply to contractors supporting our Primary Connect Distribution Centres and Transport.
Do I need to register my company if I am already onboarded in Site360 for Australia?
Yes, Contracting Companies and Suppliers that have onboarded with Site360 in Australia will still need to register their company in the New Zealand version of Site360.
This is due to region specific onboarding and induction requirements. Contracting Companies & Suppliers will need to submit information that relates to work that is undertaken specifically in New Zealand.
What are the Site360 company membership costs for direct contracting companies?
For companies contracting directly to Woolworths, the cost for Site 360 registration will be $330 NZD (excluding GST), valid for 2 years. These fees are subject to periodic review. Pricing may be increased or decreased following such review. Please see below for further information on Subcontracting companies or Merchandiser, Demonstrator and Tasting suppliers.
How do direct contracting companies register in Site360?
Companies contracting directly to Woolworths will be able to register for Site360 via the New Zealand WOWContractor website and selecting Register Your Business. Quick Reference Guides (QRGs) on how to register a company are available under the Help & Resources page on the WOW Contractor website.
What do direct contracting companies need to do to register and onboard their company in Site360?
Companies contracting directly to Woolworths will be required to undertake the following actions to register and onboard in Site360:
1. Register and create their Site360 account.
2. Complete the ‘RISK PROFILE’ questions and pay for the company membership.
3. Upload their insurances and company licences (where required).
4. Add any subcontractors they engage to work at Woolworths to trigger their invite to register in Site360.
5. Add individuals and buy their induction seats to ensure individuals can complete inductions.
How do direct contractors pay for their company registration?
Payment for company registration will be required up front using a credit card. This can be managed by the company administrator(s) in the Site360 Admin dashboard.
Are subcontractors required to register their company in the Site360 Admin dashboard?
Yes, Subcontracting companies will be required to register their company in the Site360 Admin Dashboard. This is for the purpose of managing and paying for individual worker inductions.
Do subcontractors have to pay for company membership in Site360?
No, Subcontractors will not have any fees for company membership in Site360. It will include a basic company registration and there will be no costs associated.
Will subcontractors need to upload company insurances or licences?
Subcontractors will not need to upload company insurances or licences in Site360.
How do subcontractors register their company in Site360?
Any companies contracting directly with Woolworths will need to add subcontractors to their company account in Site360. Once this is done, the subcontracting company will receive an email with a link to register their company in Site360.
Quick Reference Guides on how to add and invite subcontractors are available under the Help & Resources page on the New Zealand WOW Contractor website.
When do subcontractors register with Site360?
Subcontractors will also be required to register in Site360 from 09 March 2026, however subcontractor registration will be dependent on the direct Woolworths contractor registering in Site360 and adding the subcontractor to their account to trigger the invite.
A subcontractor has not received an invite to register their company in the Site360 Admin Dashboard, what does this mean to their ability to add individual workers and check in at a Woolworths site?
Individual workers with an existing account in the Woolworths Group Visitor App will still be able to check in/out at Woolworths stores and sites if the subcontractor has not yet registered their company in the Site360 AdminDashboard during the transition stage. However, subcontractors will need to complete the company registration for individual workers to have access to Woolworths inductions.
NOTE: subcontractors will need to contact the direct contracting company and ask to be added to their Subcontractor List in the Site360 Admin dashboard. This will trigger an email inviting the subcontractor to register their company in Site360.
Do companies providing in-store merchandiser, demonstrator and tasting services need to register with Site360?
Companies undertaking in-store merchandiser, demonstrator and tasting services will be required to register in the Site360 and manage their individual workers. It will include a basic company registration and there will be no costs associated.
Do individuals undertaking merchandiser, demonstrator and tasting services need to complete the Woolworths SHW Induction or do they need a Safe In Store Pass?
Individuals undertaking merchandising, demonstrating and tasting activities at Woolworths Stores do not need to complete the Woolworths SHW Induction. They will need to have a current Safe in Store Pass that is uploaded to their profile in the Woolworths Group Visitor App. The Safe in Store Pass will be integrated with Site360.
There will be no induction seat fees in Site360 for individuals undertaking merchandising, tasting and demonstrating activities.
I undertake warranty work, do i need to register my company in Site360?
Yes, Warranty contractors are required to register their company in Site360. Registering in Site360 will enable individuals undertaking warranty works to access and complete the relevant Woolworths SHW inductions prior to attending a Woolworths site.
A Warranty Contractor will include subcontractors to Principal Contractors who are undertaking warranty work following completion of construction/handover of the site from the Principal Contractor to Woolworths. The Principal Contractor will be registered in Site360 and will need to add Warranty subcontracting companies to their account. Warranty contractors will receive an automated email from Site 360 inviting the subcontractor to register in Site360 and also link their (sub contractor) company profile to the Principal Contractor.
As a warranty contractor, do I need to complete inductions and have an Our Place Induction card?
Yes, a Warranty contractor will need to have an Our Place Induction card. The contractor can access the Our Place Induction Card in the Woolworths Group Visitor App on their mobile device.
They will need to complete their induction prior to coming to our sites. Quick reference guides on how to manage individuals and access inductions are available under the Help & Resources page on WOW Contractor.
Do I need to register my company and complete inductions if I am attending a Woolworths site as a landlord contractor?
No, Contracting companies that are engaged by landlords to undertake work at Woolworths sites are NOT required to register in Site360.
Individual contractors engaged by landlords to undertake work activities at Woolworths sites are NOT required to complete the Woolworths SHW induction.
When attending a Woolworths site, landlord contractors are required to sign in as a Visitor in the Woolworths Group Visitor App and complete any site specific inductions.
Individual Inductions
Who is required to complete a Woolworths SHW Induction in Site360?
Individual contractors undertaking work at Woolworths Supermarkets, eStores or Support Offices will be required to complete a Woolworths Safety, Health and Wellbeing induction that is specific to the type of work activities to be undertaken. The induction is to be completed in the Woolworths Group Visitor App prior to checking in to the Woolworths site. This applies to individuals working for direct contracting companies and subcontracting companies.
NOTE: Individuals undertaking merchandising, demonstrating and tasting activities at Woolworths do not need to complete the Woolworths SHW Induction. They will need to have a current Safe in Store Pass that is uploaded to their profile in the Woolworths Group Visitor App.
What is a Site360 induction seat and its fee?
Individual workers completing a Woolworths SHW induction will require a Site360 induction seat. The Site360 induction seat fee is $28 excluding GST. The Site360 induction seat is valid for 2 years and covers the costs for any Woolworths SHW inductions completed in the Woolworths Group Visitor App during this period.
NOTE: Individuals undertaking merchandising, demonstrating and tasting activities at Woolworths do not needto purchase an induction seat.
How is payment for induction seats managed in Site360?
Induction seats can be assigned and paid for by the company administrator(s) in the Site360 Admin Dashboard. Induction seats must be paid for using a credit card. Once an induction seat is purchased, the individual will have access to the relevant Woolworths SHW induction in the Woolworths Group Visitor App. Company administrators must proactively manage individuals and their inductions PRIOR to their attendance at a Woolworths site.
How do individuals complete inductions?
Woolworths SHW inductions are accessed and completed in the Woolworths Group Visitor App. QRGs on how to manage individuals and access inductions are available under the Help & Resources page on WOW Contractor.
Checking-in at a Supermarket, eStore or Support Offices
How do individual contractors demonstrate that they are inducted?
Individuals who have completed the Woolworths SHW Induction or uploaded the Safe in Store Pass will be allocated an Our Place Induction Card.
The contractor can access the Our Place Induction Card in the Woolworths Group Visitor App on their mobile device.
What happens if a contractor or supplier does not have an Our Place Induction card as they have not completed the relevant Woolworths SHW induction or Safe in Store Pass?
There will be a transition phase during which contractors will need to register their company, individuals complete inductions or upload their Safe in Store Pass. During this period, individual workers will still be able to check in at Woolworths Supermarkets, eStores and Support Offices if the induction has not been completed.
Company administrators in Site360 will have access to a Dashboard that provides visibility of their individuals to track their progress with completing inductions.
Checking-in at a Supermarket, eStore or Support Offices
How do individual contractors demonstrate that they are inducted?
Individuals who have completed the Woolworths SHW Induction or uploaded the Safe in Store Pass will be allocated an Our Place Induction Card.
The contractor can access the Our Place Induction Card in the Woolworths Group Visitor App on their mobile device.
What happens if a contractor or supplier does not have an Our Place Induction card as they have not completed the relevant Woolworths SHW induction or Safe in Store Pass?
There will be a transition phase during which contractors will need to register their company, individuals complete inductions or upload their Safe in Store Pass. During this period, individual workers will still be able to check in at Woolworths Supermarkets, eStores and Support Offices if the induction has not been completed.
Company administrators in Site360 will have access to a Dashboard that provides visibility of their individuals to track their progress with completing inductions.
