We’ve improved the way the Woolworths Visitor App works.
Click here to better understand the location services change.
We have rolled out an update to the Woolworths Group Visitor app that improves location services and battery life. With 48% of users relying on auto check-out, the key change is that location services will work more reliably if the app is accidentally closed.
The update has been rigorously tested across a range of site conditions, including challenging mobile and GPS environments (for example plant rooms, cool rooms and car parks), to ensure check-in and auto check-out remain accurate and dependable.
Why the change
Google (Android) and Apple (iOS) platforms have changed how apps can use location services. This App update caters for that change and without this update, auto check-out would stop working whenever a user closes the app, leaving them checked in after they have left site.
That matters for two reasons:
- Safety and site visibility – records would show users on site when they are not. This is important for site emergencies and if works require completing Electronic Work Authority Forms (EWAFs) and work orders.
- Impact on users – auto check-out is a feature almost half of users rely on today.
What is changing
Users will be asked in the app to set Woolworths Group Visitor location access to Always (While on Site). Location is only used while they are checked in to a site:
- Location services start when the user opens the app and checks in and stop when they check out. The app does not track where users go between visits or after they leave site.
- Auto check-out works whether the app is open or closed on both Android and iOS. Once a user is auto checked out, the app no longer records them as on site.
- A new Location Services button on the check-in page lets users switch location services off. The app will prompt them to turn it back on at their next check-in.
- Users can see their own check-in and check-out records at any time on the check-in screen.
Better battery life
- Users no longer need to keep the app open while on site, and there is no longer a service running in the background and the mobile battery usage will be significantly lower.
What you or your team will see
- New users will see a short screen explaining how we use location before being prompted to allow it.
- Current existing users will be prompted the next time they tap to Check in.
- Anyone with location services already set to Always will see no change.
Location Promise
It’s important that you understand how we use your location information.
We only use your location while you’re checked in to a site. This helps us confirm your arrival and departure, support your safety while on-site, and maintain accurate site access records. We do not track your movements outside of active check-ins.
Your location is only used for:
- Confirming when you arrive and leave a site.
- Supporting your safety while on-site.
- Monitoring sites you’ve checked into.
- Collecting only essential location data.
You can turn off Location Services
Once you’ve checked out, you can switch off Location Services in the app and turn them back on when you’re ready to check in again.
You can see your location records
Your check-in and check-out history is available in the app, so you can always see what location information we hold.
Need help?
If you have any questions, please contact our support team at support@site360.io.
